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Seattle Fire & AMR launch Nurse Navigation Program
Seattle Fire & AMR launch new emergency healthcare solution service

The Seattle Fire Department (SFD), in partnership with American Medical Response (AMR), has added a new option for callers using the 911 system. The first program of its kind on the West Coast, the Nurse Navigation Program line will take low acuity calls that are non-life-threatening and do not require an ambulance, freeing up more availability for 911 operators to take emergency calls. In 2021, SFD received about 160,000 911 calls, and an estimated 8,000 to 10,000 of those calls could have been transferred to the Nurse Navigation Program line.

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